At Brasswood Studio, customer satisfaction is our priority. This Refund & Exchange Policy outlines the conditions under which returns, exchanges, and refunds are accepted for purchases made on our website www.brasswoodstudio.com.
Eligibility for Returns
You may request a return or exchange under the following conditions:
- The product delivered is defective, damaged, or incorrect.
- The request is made within 7 days of receiving the product.
- The product is unused, in its original condition, and in the original packaging.
Non-Returnable Items
Some items are not eligible for return or exchange, including:
- Customized or personalized products.
- Gift cards and sale items (unless damaged or defective).
- Products damaged due to misuse or mishandling by the customer.
Refund Process
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund:
- If approved, refunds will be initiated to your original method of payment.
- Refunds are typically processed within 7–14 business days, depending on your bank or payment provider.
- Shipping charges, if any, are non-refundable.
Exchange Policy
If you wish to exchange a defective or incorrect product, we will arrange for a replacement of the same item (subject to availability). If the item is out of stock, you may choose an alternate product of equal value or request a refund.
Cancellation Policy
Orders can be cancelled within 24 hours of placement, provided the item has not been shipped. To request a cancellation, please contact us immediately.
How to Request a Return or Exchange
To initiate a return, refund, or exchange, please contact us with your order number, proof of purchase, and photos of the product (if applicable). Our team will guide you through the process.
Contact Us
If you have questions about our Refund & Exchange Policy, please contact us at:
Brasswood Studio
Address: 150, Chandrika, Shivaji Road, Meerut, Uttar Pradesh, India
Phone: +91 97561 99789
Email: brasswoodstudio.india@gmail.com
Website: https://brasswoodstudio.com
Effective Date: October 4, 2025