At Brasswood Studio, we are committed to delivering your order in a safe and timely manner. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website www.brasswoodstudio.com.
Order Processing
All confirmed orders are processed within 2–4 business days. Orders are not shipped or delivered on Sundays or public holidays. If we experience a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you by email or phone.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout. From time to time, we may offer free shipping on specific products or order values as part of promotional offers.
Delivery Timelines
Delivery timelines vary depending on your location. Estimated delivery time within India is usually 5–10 business days from the date of dispatch. Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen events beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive a shipment confirmation email with tracking details. You can use this information to track the status of your order.
Delivery Areas
We currently ship across India to serviceable pin codes. If your address is not serviceable by our courier partners, we will contact you to make alternate arrangements or issue a refund.
Delays
Brasswood Studio is not responsible for delays caused by courier companies, customs clearance processes, or events beyond our control. We will, however, assist you in tracking and resolving such issues to the best of our ability.
Damaged or Lost Packages
If your order arrives damaged, please contact us immediately with photos of the package and product. We will work with our courier partners to investigate and, if applicable, arrange a replacement or refund.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us at:
Brasswood Studio
Address: 150, Chandrika, Shivaji Road, Meerut, Uttar Pradesh, India
Phone: +91 97561 99789
Email: brasswoodstudio.india@gmail.com
Website: https://brasswoodstudio.com
Effective Date: October 4, 2025